Refund policy

Refund Policies

Pharmadab is not responsible for any and all packages detained, impounded, delayed or returned to us by the country’s customs department, customs broker or shipping agent. It is the full responsibility of the customer to ensure import regulations and restrictions.

You may have to pay import taxes and/or customs duties. These, along with any brokerage (handling) fees, are separate from your shipping charge and you will be billed directly for them.

 

Please note: If your order is returned to us due to a banned or restricted products policy, a wrong address, refusal to pay customs fees, refusal to accept the order or because no one was there to accept delivery of your order, we will refund for the total amount of the order, minus the shipping charge.

 

If the cost to return the product to us is larger than the cost of the refund due, we will instruct the carrier to abandon the order and there will be no credit for the order. If the product is seized by customs, there will be no credit issued. Refunds will not be issued until we receive the package in our warehouse.